Policies

Shipping

Processing time is currently 7-14 business days. You will recieve an email with a tracking number once your order is ready to ship, so make sure you use an email address that you have access to. Free Soul Expressions is not responsible for packages returned due to failure to provide the correct address. Please double check your address and include apartment/unit numbers if neccessary. It is the customers responsibility to pay for shipping again if it is returned due to an insufficient address. Once your package is in the hands of the post office, Free Soul Expressions is not responsible for what happens during shipment. If you presume that your package has been lost or stolen, contact your local post office before getting in touch.

*Due to COVID-19 and the holiday season, USPS is experiencing some delays. The average delivery time for the US is 3-5 days, but during this time please allow up to 1-2 weeks for your order to be delivered once it is in the post office’s hands. International orders may take up to 4 weeks. Your patience and understanding is appreciated!

Returns/Cancellations 

Due to the handmade nature of products and limited supply, returns are not accepted. Cancellations must be requested within 24 hours from purchase.

Refunds 

Refunds are not provided if an item is damaged due to mishandling, so please treat your product with care. Earrings should remain in a safe place when not wearing (for example, they should not be thrown loosely in a bag or placed near anything they could get caught on), and resin pieces should not be placed in direct sunlight or around high heat for long periods of time. Concrete pieces should be handled with care and avoid excessive contact with water. If an item is damaged during shipment, a refund or replacement can be discussed if contacted within 48 hours with proof provided.